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How do I place an order?

Ordering online through our website couldn’t be easier. When you find those perfect products you’re looking for, simply choose the options you want and click Add to Basket. If you’ve got more items on your wishlist, click Continue Shopping until you have everything you need. Once you’re done all you need to do is press Checkout to start the ball rolling – follow the simple step-by-step instructions to choose your delivery method, then enter your address, billing details, and your preferred payment information.

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What payment methods do you accept?

We accept the following methods of payment: Mastercard, VISA, VISA Debit, VISA Electron, Maestro, PayPal and Vermont Sports Gift Vouchers. The payment pages at Vermont Sports are completely secure and payment details are not held on our system in any way.

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How do I know my payment information is safe?

A very sensible question to ask. All the payment and transaction pages on the Vermont Sports website are completely secure – that’s our guarantee to you, 100%. We also never store any of our customers’ payment details on our system.

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When will I be charged?

We process payments as soon as you confirm your order in our checkout – thanks very much for your order, we’re sure you’ll love what you’ve bought!

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I’ve got a discount code – how do I use it?

Lucky you! Only kidding, we love rewarding our loyal customers with special offers and exclusive discounts. Simply enter the discount code in our checkout just before you enter your payment details – the code will automatically be applied and hey presto, the item price of the products you are ordering will be reduced. Please be aware that discounts aren’t applied to delivery costs.

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Can I change or cancel an order once it’s been placed?

Many of our products are always in stock here at our 120,000ft2 warehouse, which means that we’re able to dispatch most orders the very same day so that you receive them as quickly as possible. Therefore, any cancellations you wish to make must be made within 30 minutes of ordering – please contact us as soon as possible if you wish to cancel or amend your order, our Customer Service team will be happy to help.

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How can I be sure that my order has been placed?

Once you’ve completed our checkout process, you will automatically be sent an email order confirmation containing all the key details about your purchase, including your unique order number that you should keep handy just in case you need to get in touch with us about anything. Please note that you won’t get any tracking information about your order in this email – you’ll receive a separate message once your items have been dispatched from our warehouse.

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The address I want my order delivered to is different to my billing address – does this matter?

Not at all. So if, for example, you’d prefer your order to be delivered to a work address rather than your home, just enter those relevant details during the checkout process.

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