How can we help?

We keep our product prices as low as possible, unfortunately this means we can’t offer free delivery. Although thanks to the extensive range of couriers we use we’re able to provide a fantastic selection of delivery options at extremely competitive rates. Our delivery charges are based on the weight of the products you buy, so will vary from product to product. The full range of delivery options and costs are clearly displayed in your shopping basket before you checkout, so there’ll be no nasty surprises once you’ve confirmed your order.

Of course you can. Providing it’s within 30 days of purchase, if you’re not completely 100% satisfied with your order get in touch with us as soon as possible so we can try and resolve the issue – in many cases we’ll find a solution so that you won’t even need to return your items.

Please note: We do not accept returns or refund purchases for customised or custom sized items, this includes custom sized netting.

If for any reason at all you believe we’ve sent you faulty or defective items, we’ll try and get to the bottom of things as soon as possible. Call our Customer Service team and they’ll advise you on the best course of action and how to return your items. Rest assured, goods that are faulty will be refunded in full or exchanged.

We will obviously aim to refund your money as quickly as possible, but because of the various stages involved in the process (and sometimes the need to return items), it can take up to 14 working days.

We aim to keep our international shipping prices as simple as possible here at Vermont Sports, you will find that many of the huge range of countries we ship to are the same price. However, there are some exceptions where the cost for us to ship your goods is lower or higher for some countries and this will be clearly stated before checking out with your goods.