How can we help?

We keep our product prices as low as possible, unfortunately this means we can’t offer free delivery. Although thanks to the extensive range of couriers we use we’re able to provide a fantastic selection of UK delivery options at extremely competitive rates. Our delivery charges are based on the weight of the products you buy, so will vary from product to product.

Customers who are shipping to countries outside of the UK and European Union should be aware of that the prices on our website do not include any customs charges. These vary depending on the country and on certain occasions you may have to cover these additional costs when you receive your order.

Shipping costs can vary for many reasons; per country we deliver to, the product you are purchasing, the website you are browsing and the currency you are shopping in. Due to the ever-changing global situation and frequent price changes across the courier network, in some rare cases, orders shipping to countries outside of the UK may incur a surcharge post-purchase. In this case we will contact you to discuss your order before dispatch. To receive an accurate shipping cost for all international orders please ensure you are shopping on the correct website for your delivery country and contact our Sales team via the Contact Us page.

Of course you can. Providing it’s within 30 days of purchase, if you’re not completely 100% satisfied with your order get in touch with us as soon as possible so we can try and resolve the issue – in many cases we’ll find a solution so that you won’t even need to return your items.

Please note: We do not accept returns or refund purchases for customised or custom sized items, this includes custom sized netting.

If you choose to return an item to us, you as the customer are liable to cover the cost. That’s why we recommend using a courier, as unfortunately we can’t be held responsible for any products you return that go missing.

If for any reason at all you believe we’ve sent you faulty or defective items, we’ll try and get to the bottom of things as soon as possible. Call our Customer Service team and they’ll advise you on the best course of action and how to return your items. Rest assured, goods that are faulty will be refunded in full or exchanged.

We will obviously aim to refund your money as quickly as possible, but because of the various stages involved in the process (and sometimes the need to return items), it can take up to 14 working days.