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How do I create an account?

If you’re a new customer, firstly welcome aboard! An account will automatically be created when you place your first order - or click here to sign up now. Having this account means that each time you shop with us, you’ll save time having to re-enter things like your address details. For returning customers, welcome back! And just click on ‘Sign In’ at the top of the screen then fill in your email and password.

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How do I create an account?

If you’re a new customer, firstly welcome aboard! An account will automatically be created when you place your first order - or click here to sign up now. Having this account means that each time you shop with us, you’ll save time having to re-enter things like your address details. For returning customers, welcome back! And just click on ‘Sign In’ at the top of the screen then fill in your email and password.

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Why do I need a password to use your website?

Having a password-protected account is the easiest way for you to have all the handy details about your order, like confirmation emails and delivery details, at your fingertips. It keeps all your info safe, it’s quick, and it’s easy – and we promise we’ll never sell or pass on your data to any third parties.

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Why do I need a password to use your website?

Having a password-protected account is the easiest way for you to have all the handy details about your order, like confirmation emails and delivery details, at your fingertips. It keeps all your info safe, it’s quick, and it’s easy – and we promise we’ll never sell or pass on your data to any third parties.

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What happens if I forget my password?

Don’t worry, it happens to all of us! On the Sign In page just simply enter your email address and click on ‘Forgotten Your Password’ and you’ll immediately get sent a link to your registered email address where you can update your details… Drama over!

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What happens if I forget my password?

Don’t worry, it happens to all of us! On the Sign In page just simply enter your email address and click on ‘Forgotten Your Password’ and you’ll immediately get sent a link to your registered email address where you can update your details… Drama over!

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How do I sign up to your newsletter to get great offers and discounts?

Great question… We love looking after our loyal customers and keeping you up to date with all the latest Net World Sports news, views, and fantastic products that we’ve got. Simply enter your email address in the bar towards the bottom of the page and you’ll be one step nearer to receiving exclusive discount codes and other fantastic offers.

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How do I sign up to your newsletter to get great offers and discounts?

Great question… We love looking after our loyal customers and keeping you up to date with all the latest Net World Sports news, views, and fantastic products that we’ve got. Simply enter your email address in the bar towards the bottom of the page and you’ll be one step nearer to receiving exclusive discount codes and other fantastic offers.

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How do I unsubscribe from your newsletter?

Our email newsletters are tailored to the specific interests you select when you sign up to receive them, so we’re sure you’ll never get bored of reading them. But in the unlikely event that you ever want to stop receiving our updates and offers, no worries, unsubscribing couldn’t be easier! Either click through from the unsubscribe link in the actual email or update your account preferences.

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How will Vermont Sports use my personal information?

We use your personal information to fulfil any orders that you have placed with us. We may also share your personal information with reputable third parties to ensure your order can be fulfilled, for example, the couriers who will deliver your order. We may also use your personal information to contact you with the things you want to hear about, provided that you have chosen to receive emails from us. For example, if you're a tennis fanatic, we want to send you more information about tennis because we think you'll love it, and less information about volleyball because we don't think you'll enjoy it as much.

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How does Vermont Sports track my online behaviour?

We use cookies (not the yummy kind) to track your behaviour on our website and to make sure that you can use the website properly. Don't worry, it's not as scary as it sounds! We can't see any confidential information. We will only ever use this information to make sure that we're offering you the things that will interest you. For example, if you've left some items in your shopping bag, we'll send you a friendly reminder just to check if you still want them. Simply put, cookies allow us to make the website even better for everyone. For more information, please see our Cookie Policy.

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What cookies do?

We use cookies to make sure that you can use our website fully – without them, you wouldn’t be able to shop with us! In addition to the essential cookies which make sure that you can use our website fully, we also use non-essential cookies to make sure our website is the best it can possibly be, with lots of great features. You can set your browser to reject cookies (see the ‘Help’ menu of your browser to find out how to do this), but please bear in mind that if you do this, certain features of this website cannot be provided to you.

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What do I do if I don't want emails from you anymore?

We'll be sorry to see you go! If you do decide that you don't want to receive our emails anymore, we always include an 'unsubscribe' link in our emails. Simply click on the link within the email and you'll be unsubscribed. If you run into any problems with this, simply reply to one of our emails and we'll be able to help you out.

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What does 'processing personal information' mean?

This means how we use your personal information. It’s sometimes known as ‘processing personal data’. It's really simple; when you buy from us, we keep a record of this in case you want to get in touch with us about your order ever again, and so we can keep a track of what we've sold to who. Another example is when you sign up to receive emails from us, we make sure that you go into the right address book so you can get the right emails, tailored to you.

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What is a 'privacy policy'?

A privacy policy is a legal document which tells you how we store your personal information and how we use it. To read more about this, please see our full Privacy Policy.

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What is classed as 'personal information'?

Personal information is classed as any information which is personal to you. Here are some examples of personal information: • Your name • Your email address • Your billing address • Your delivery address • Your telephone number • Your product selection • Your password – this is encrypted and fully secure Your payment information is also collected, but this is held by our payment providers. You can find more information in our Terms and Conditions.

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What is classed as ‘user information'?

User information is any information which is linked to how you use the website as a customer. We simply use it to make our website even better. This is similar to if you were in a shop, we would notice how you interacted with the shop and make changes if they were needed. We, and our third-party advertisement and content providers, may collect information about your internet connection and website use. For example: • The URL you came from • Your IP address • Your device type • Your browser type • The country and telephone code where your device is located • The web pages you viewed during your visit • The advertisements that you clicked on • And any terms that you searched whilst on our website. We may collect this information from both registered and unregistered users.

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Why does Vermont Sports use cookies?

We use cookies to make sure that you can use our website fully – without them, you wouldn’t be able to use our website properly or buy anything! In addition to these ‘essential’ cookies, we also use some ‘non-essential’ cookies which help us to make our website even better, plus they allow us to give you the best possible experience when shopping with us.

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How can I delete my 'personal information' from your records?

If you would like to delete your Personal Information from our records, please contact us via one of the following options: • Email: information-requests@networldsports.com • Telephone: 01691 683 807 • Write to us: FAO Information Requests, Net World Sports Ltd, Bryn Lane, Wrexham Industrial Estate, Wrexham, LL13 9UT We will keep your general data, but we will delete your personal information so that we can’t trace your data back to you. Please be aware that once you have placed an order with Net World Sports Ltd we are legally obliged to keep the following information for 6 years to ensure that we comply with HMRC rules: • Your order information • Your name • Your address • Your contact details

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